Acceptable Use Policy (AUP) and Community Guidelines

Last updated January 14, 2026
‍

This Acceptable Use Policy (“AUP” or “Policy”) describes what is and is not allowed on Keeper’s websites, apps, and related services (collectively, the “Service”). This Policy is intended to keep Keeper safe and respectful for everyone.

‍

This Policy is incorporated into, and forms part of, our Terms and Conditions. If there is any conflict between this Policy and our Terms, the Terms will govern.

1. Who can use Keeper (Age Requirement)

Keeper is intended only for adults.

• You must be at least 18 years old to access or use the Service.
• Minors are not permitted on Keeper for any reason.
• You may not upload, share, or display content that includes minors in any sexualized, exploitative, or suggestive context, and you may not share content that could reasonably be interpreted as involving sexual activity with minors.

If we believe you may be under 18, we may restrict or terminate your access and may request additional verification.

‍

2. Be respectful and act in good faith

Keeper is built for people seeking meaningful relationships. You agree to:

• Treat others with respect.
• Communicate honestly and authentically.
• Respect boundaries and consent.
• Use the Service for its intended purpose: meeting people for dating/matchmaking in a lawful, safe, and respectful way.

‍

3. Prohibited content (what you may not post, upload, send, or share)

You may not post, upload, send, or otherwise share any content that:

A. Involves minors or sexual exploitation (zero tolerance)

• Child Sexual Abuse Material (“CSAM”) or any content that depicts or sexualizes minors.
• Any sexual content involving individuals under 18, or content that promotes or facilitates exploitation of minors.
• Any attempt to solicit or groom minors.

Zero-tolerance policy: If we detect or receive credible reports of CSAM or attempted exploitation of minors, we may immediately suspend the account, remove content, preserve relevant information, and report to appropriate authorities as required by law.

B. Facilitates trafficking, exploitation, or coercion (zero tolerance)

• Content that promotes, facilitates, or depicts **human trafficking** or **sexual trafficking**.
• Content involving coercion, forced labor, confinement, threats, or exploitation.
• Recruitment or “job” offers that appear intended to exploit or traffic someone.

C. Sexual solicitation, pornography, and explicit sexual content

• Pornographic content or explicit sexual acts.
• Content that solicits sex or sexual services, including escorting, prostitution, “sugar” arrangements framed as transactional sex, or any form of commercial sexual exploitation.
• Sexual content used primarily to arouse, solicit, or advertise.

(Reasonable, non-explicit discussion of relationships and dating is fine. Keeper is not a platform for adult content or sexual services.)

D. Harassment, hate, threats, or violence

• Hate speech or hateful conduct targeting a protected group (e.g., based on race, ethnicity, nationality, religion, disability, gender, sexual orientation).
• Harassment, bullying, intimidation, or degrading language.
• Threats of violence, incitement, or glorification of violence.
• Content encouraging self-harm, suicide, or eating disorders.

E. Non-consensual intimate content and extortion

• “Revenge porn,” non-consensual sexual imagery, or threats to share intimate images.
• Sextortion, blackmail, or coercion.
• Recording or sharing private communications without consent where prohibited by law.

F. Illegal activity

• Content that promotes or facilitates illegal activity, including the sale or purchase of illegal drugs, weapons, counterfeit documents, or stolen goods.
• Instructions for wrongdoing or evading law enforcement.

G. Privacy violations and doxxing

• Sharing another person’s private information without permission (addresses, phone numbers, personal IDs, financial info, workplace details, etc.).
• Posting someone else’s photos or content without authorization.

H. Spam, scams, and advertising

• Spam, bulk messaging, or repetitive/unwanted promotions.
• Advertising, affiliate marketing, lead generation, pyramid schemes/MLMs, or solicitations unrelated to genuine dating/matchmaking.
• Phishing, malware, or deceptive links.

‍

4. Prohibited behavior (what you may not do on Keeper)

You may not:

A. Impersonate or misrepresent yourself

• Impersonate any person or entity, including using someone else’s photos, identity, or personal details.
• Lie about your age, identity, relationship status, intentions, or other material facts.
• Create accounts for another person without their permission.

• Email: contact@keeper.ai- Include: the person’s name/handle (if available), screenshots, and a brief description.
• Include: the person’s name/handle (if available), screenshots, and a brief description.

• Use the Service to recruit, facilitate, or enable trafficking or exploitation.
• Use coercion, threats, or manipulation to control another user.

B. Exploit, traffic, or abuse anyone (zero tolerance)

• Engage in harassment, stalking, unwanted sexualization, or repeated unwanted contact.
• Pressure someone into sharing sexual content, meeting in person, or providing personal information.
• Ignore “no,” boundaries, or consent.

C. Harass or violate consent

• Solicit money, financial support, wire transfers, cryptocurrency, gift cards, or “emergency” funds.
• Ask others to move communications off-platform immediately for suspicious reasons.
• Use Keeper for fraud or deceptive financial schemes.

D. Request or send money, gifts, or off-platform payments as part of a scam

• Attempt to bypass restrictions, enforcement actions, or verification processes.
• Create new accounts to evade a suspension/ban.

E. Circumvent safety measures or access controls

• Use bots, scripts, scrapers, or automated tools to access, copy, or collect data from the Service.
• Reverse engineer, probe, scan, or test vulnerabilities in the Service.
• Interfere with the normal operation of the Service.

F. Use automation, scraping, or unauthorized access

• Use the Service in violation of applicable law.
• Infringe intellectual property or privacy rights.

G. Violate laws or third-party rights

‍

5. Safety guidance (recommended best practices)

• Keep conversations on-platform until you feel comfortable.
• Never send money or financial information to someone you met online.
• Meet in public places for initial dates, and tell a friend where you’re going.
• Trust your instincts and report suspicious behavior.

While Keeper works to promote safety, no online service can guarantee user behavior. We strongly recommend:

If you are in immediate danger, contact local emergency services.

‍

6. Reporting violations and takedown process

How to report

If you see or experience behavior or content that violates this Policy, please report it:

What happens next

We review reports and may:

• Remove or restrict violating content.
• Warn, restrict, suspend, or terminate accounts.
• Request additional information or verification.
• Escalate serious matters to appropriate authorities when required or appropriate (including suspected trafficking or CSAM).

We aim to act promptly, prioritizing urgent safety issues.

‍

7. Enforcement

We may take enforcement action at our discretion, including (without limitation):

• Content removal or visibility restriction
• Account warnings or feature limitations
• Temporary suspension
• Permanent termination and device/account-level blocks
• Referral to law enforcement or other appropriate reporting entities where legally required or appropriate

Attempting to evade enforcement (e.g., creating new accounts after a ban) is itself a violation.

‍

8. Appeals

If you believe we took an action in error, you may appeal by emailing contact@keeper.ai with:

• The email/phone associated with your account (if applicable)
• A description of the issue
• Any relevant context or evidence

We may not be able to provide detailed explanations in every case (for example, where doing so could compromise safety, privacy, or ongoing investigations).

‍

9. Changes to this Policy

We may update this Policy from time to time. The “Last updated” date above indicates the most recent revision. By continuing to use the Service after changes take effect, you agree to the updated Policy.

‍

10. Contact

Questions about this Policy can be sent to:

Keeper (Keeper Dating, Inc.)

Email: contact@keeper.ai

1111B S Governors Ave, #6044

Dover, DE 19904

United States